Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the apartment building’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.
We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. In severe cases the guest will be liable for any loss of revenue that the apartment building suffers while the room is being repaired.
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the apartment building, including detector heads in public areas and bedrooms, break glass points and fire extinguishers.
Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the apartment building due to their actions and additionally may be asked to leave the apartment building.
Depending on the severity of the guest actions, the Police may become involved at the apartment building’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
The Eight Apartments is a non smoking property. The law states that if you are found smoking in the apartment building, including bedrooms and public areas, you can be fined £75.00. The property also reserves the right to charge the guest for any additional cleaning costs or loss of revenue caused by smoking in a apartment building bedroom.
It is the apartment building’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour.
Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the apartment building reserves the right, after any allegations have been investigated, to take action against the guest.
Depending on the severity of the guest actions, the Police may become involved at the apartment building’s discretion, or guests may be asked to leave the apartment building.
Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Apartment building Proprietors Act 1956 will apply, a copy of which is displayed in reception. Lost property that is not claimed within 3 months of the guest’s departure it will be disposed of by the apartment building.
We accept most major credit cards. We do not accept American Express or cheque payments.
To confirm a reservation we require your credit/debit card details. We do not make any charge to the credit card unless you fail to take up the reservation in which case 100% of your rental fee is charged to your credit card. Alternatively, you may send us a deposit to secure your reservation.
Check in is between 3pm and 8pm. Check out is 10am. Any extension to the check out time, either pre-arranged or as a late departure, may incur a charge upon departure.
*Please note that Special Terms apply at Christmas, New Year, St Valentines Weekend, Easter and Bank Holiday Weekends.
All cancellations must be confirmed in writing. Reservations may be cancelled up to 7 days prior to mid-day on the day of arrival without penalty. (Special cancellation terms apply to group bookings for 2 or more rooms, or bookings over busy periods such as Christmas, New Years Eve & Easter. Please enquire at the time of booking). If the apartment building is not notified we reserve the right to cancel the entire booking if the guest does not arrive on the specified arrival date.
We do not have parking on site at The Eight Apartments. Guest parking cars on the street outside our building, do so at their own risk.
Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.