FAQ

Your arrival

Will someone meet me at the apartment?
Yes, Jonathan or one of his team will be waiting for you at the apartment to hand you the keys, show you around and answer any questions you may have. 48 hours prior to your arrival, your representative will email you to confirm the check-in time. If there are any changes in your plans, please contact us as soon as you can and let us know. After booking, you will receive a confirmation e-mail with the apartment address, important details and a short recap of the services included in your package. Feel free to chat or call us for any questions or changes in your itinerary.
Who is my point of contact?
Jonathan or one of his team will look after you, answer your questions and deal with any requests before and after your arrival - from finding a restaurant to arranging a baby crib to be brought in.
What are the basic equipments of the Apartment’s?
High-end REN ®bathroom amenities, a dishwasher, washing machine and clothing line, an iron and ironing board, a hairdryer, cleaning products and equipment, a vacuum cleaner, plush towels and linen, super speedy WiFi, a fully equipped kitchen.
Do we need to bring ID or passport?
Yes please! Make sure you carry some form of identification on you, as the rep will need to photograph it upon your arrival.
Will you need a security deposit?
Yes indeed. A security deposit will be charged on your card and refunded 24 hours following your departure.
What's the security deposit for?
In case of: - Damaged or broken furniture - Damaged appliances or lighting - Damaged television of Hi-Fi equipment - Stained or damaged walls and upholstery - Broken dishes, windows or mirrors - Damaged or missing accessories - Flooding or fire. If anything gets damaged during your stay, simply contact your Guest Relations rep.
Can I extend my stay once I'm in the apartment?
Yes of course assuming we have availability.
Should I provide my own linen and towels?
No we supply professionally laundered linen and towels
Should we wash our sheets before check out?
No please just leave your dirty towels on the bathroom floor and do not wash. All our linen is sent out to be professionally laundered.
Are there any cleaning products in my holiday apartment?
Yes the apartment comes equipped with everything you need to clean the apartment
Do apartments have an internet connection?
All our apartments come with wifi that is suitable for multiple users and can handle conference / zoom calls.
Are there any house rules?
1. No Smoking: smoking is not permitted inside the apartment.
2. Respect the neighbours: Please have consideration for neighbours, especially in the evening. Loud music is not allowed.
3. No pets: Pets are not permitted in the Apartment without prior agreement.
4. All guests agree upon entering the apartment to not use this apartment to engage in illegal activity or to behave in an anti-social manner. The guests agree during unsocial hours not take part in any activities that could cause disturbance to the neighbours or others.
5. No parties: or events. (for the avoidance of doubt, only guests registered to stay in apartment are allowed in the apartment without prior permission of owner).
6. Apartment must be left in the same condition as found, except for normal usage and cleaning. Kitchen must be left cleaned – including oven and appliances. Extra cleaning charges may apply if the kitchen is not clean upon departure.
How many sets of keys will I get?
We supply you with 2 sets of keys. These should be left inside the apartment on departure and guests should ensure front door is closed firmly behind you on departure.

Your Stay

Who do I speak to if I experience issues with the apartment?
Yes please do not hesitate to contact us with any issues you may have.
Can I get a price quote without booking?
Yes please check via our website or contact us for a quote.
Can I cook in the apartment?
Yes, the apartments are fully equipped with everything you need to prepare basic meals.
Is it safe?
We take safety of our guests extremely carefully and do everything to ensure our building is as secure as possible.

Arrivals and Departures

At what time can I check-in and check-out?
Checkin is from 3pm to 8pm
Checkout is by 10am unless arranged otherwise.
What if I want to have an early check-in or a late check-out?
You should let you host know and we will endeavour to accommodate your requirements if at all possible.
Can I store my luggage with you if I leave a little later or come earlier than my check-in time?
Again storage is subject to availability at the time of booking. But we will be happy to store your luggage if at all possible.
Will someone be there when I leave?
Yes the cleaners will normally be on site at the pre-agreed time. However you do not need to check in with anyone before you leave, unless you wish to report something.
What should I do when I leave?
Leave the keys inside the apartment where you found them, turn off all the lights and ensure the front door is closed firmly behind you on departure.

Cancellation Policy

The Eight Apartments allows guests to choose between two cancellation policies when booking an apartment.

Moderate : Guests receive a full refund upon cancellation more than 7 days prior to the check-in date. In the case of cancellations or changes in booking within 7 days of the check-in date, no full or partial refund will be granted.

Non-Refundable : No refund will be granted upon cancellation, regardless of the time of cancellation.

*Cleaning Fee will be refunded for any reservation cancellation, regardless of cancellation policy.

**Applicable taxes will be retained and remitted.

Payment

Can I get a receipt for the payment?
Yes indeed. Just mention it to your contact on checkin.
Is water, internet and electricity included in the fee?
Yes. No additional fees will be charged.
Can I pay using my PayPal account?
No, unfortunately we don't support PayPal at the moment.
Can I pay using my credit card?
Yes, the option will be presented during the payment process.
How much do I pay in cleaning fees?
The cleaning fee appears when booking and is calculated according to the number of rooms in the apartment.

Can we help you with anything else?

Call:
UK +44 (0) 2035407223
Email theeight@workham.com